Setup your voice mail

Whenever you can't take a call, Voicemail automatically transfers callers to your personal Voicemail box. Your Voicemail box works like an answering machine. You can pick up messages and return calls when it's convenient for you. To access your messages you only have to remember one number - 121. You can dial this number from your mobile phone anywhere in Australia and from many countries around the world. 

Voicemail also has a range of exciting and flexible options for sending, receiving and storing voice messages, which makes it easier to manage your business or your social life.

• Quick access to messages. Your last message is heard first. And you don't have to listen to deleted messages.
• Longer message times, up to 5 minutes per message.
• Unplayed messages will now be saved for up to (7) seven days, instead of just (3) three days.
• Wake-up and Reminder calls are also available so you never miss a meeting or an important event.
• Create group lists with up to 20 names in each, so you can send one message to the group instead of calling everyone individually.
• More Fun greetings to choose from. Select a pre-recorded greeting that suits you, to amuse the caller when they leave a message.

 

Just dial 121, then simply follow the voice prompts to:

• Register your personal security code (as above).
• Record your name for use in your greeting.
• Record a Personal greeting of your choice.
• Select your Time Zone Location setting. The default setting is NSW local time.

 

Why settle for a Standard Greeting when you can select a Personal or Fun Greeting? A Personal Greeting is a customised greeting that you can record yourself. A Fun Greeting is a pre-recorded greeting that says something about you. You can listen to the selection and choose from our extensive list. To set up a greeting:

• Dial 121
• Press * to go to Main Menu
• Press 3 to change your personal preferences
• Press 1 to change your greeting, then follow the Voicemail prompts

 

Once you listen to a message, you can reply instantly, by using the Call Return function. As soon as the message is over, dial 0 and you're put straight through to the caller. If the message left is from a private number, you're given the option to enter a phone number.   

When your phone is switched off or you're on another call, calls will be instantly diverted to your mailbox. If you prefer not to answer calls or are in an area without coverage, you can also choose to divert all calls to your Voicemail service. This is helpful when you want to make calls, but don't want to receive them.

• To divert all calls to Voicemail - Dial 1212
• To cancel all calls being diverted - Dial 1213
• To divert on 'no answer', 'busy' or 'unreachable' - Dial 1211
• To undivert 'no answer', 'busy' or 'unreachable' - Dial 1210

 

With Voicemail you can re-configure your personal preferences at any time. For example, if you are travelling interstate or overseas you might want to change your personal greeting, divert calls to another number or adjust the Time Zone Location setting.

• Dial 121
• Press 3 for personal preferences
• Press 1 to change your greeting or recorded name
• Press 2 to change your security code
• Press 3 for notification, wake up and reminder preferences
• Press 4 to switch off time and date
• Press 8 for Time Zone Location settings.

 

As you travel around Australia, your Voicemail service will automatically adjust to the local time zone when you change your Location setting. To change your Location settings:

• Dial 121
• Press 3 for Personal Preferences
• Press 8 for Time Zone Location Settings
• Listen to current settings, if correct press 1, to change press 2

Then:

• Press 2 for NSW
• Press 3 for VIC
• Press 4 for NT
• Press 5 for TAS
• Press 6 for ACT
• Press 7 for QLD
• Press 8 for SA
• Press 9 for WA
• Press 10 for NZ

 

If, for some reason, you can't answer the phone for a period of time, give your callers peace of mind by recording an Extended Absence Greeting.

• Dial 121 for Main Menu
• Press 3 for Personal Preferences
• For greeting or name press 1
• Press 4 to accept messages while away or press 2 to not accept messages while absent
• Record greeting then press #

 

Try these handy, quick dial functions while listening to your messages:

• Press 0 - Call return
• Press 1 - Repeats message
• Press 2 - Saves message
• Press 3 - Deletes message
• Press 4 - Sends a copy of message to another Voicemail user
• Press 5 - # Skips message
• Press 7 - Rewinds 10 seconds
• Press 8 - Pause / Resume
• Press 9 - Fast forwards 10 seconds
• Press * - Go to main menu
• Press 11 - Listen to message date & time